These terms and conditions govern the service provided on this website by RandomBits Technology Solutions Iberica SL, with registered office at Calle Nueva del Rosario 5, 18110 Las Gabias, Granada (Spain) and with CIF B-19591569 (hereinafter, “FirstGreen”), to the client or user (hereinafter, “the client” or “user”), as well as the use thereof. Both browsing the online store and the acquisition of any of the products offered therein imply the acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use, which FirstGreen undertakes to make available to you by publishing them on this website so that you can consult them.
FirstGreen may, at any time and without prior notice, modify these general terms and conditions of contract and use, as well as any specific conditions that may be included, by publishing said modifications on its website so that they may be known to users, and recording the date of said modifications, always in compliance with current legislation and regulations. The products offered on this website, and more specifically the prices, characteristics, promotions and any other type of information, may vary without prior notice. All modifications will take effect from the date of their publication on this website.
- Customer Service
For any questions, queries or suggestions, you can send us your comments by e-mail, or by mail:
- RandomBits Technology Solutions Ibérica SL
- New Rosario Street 5
- 18110 Las Gabias, Granada (Spain)
- Email: hola@firstgreen.es
The languages of attention are Spanish. Hours (working days): Monday to Friday from 9:00 a.m. to 6:00 p.m. (local Spanish time).
In any case, if you have any questions about the purchasing process or the characteristics of RandomBits products, you also have the option of consulting our FAQ, which can help you resolve your doubts easily.
- Products sold
All our products are custom made to your specifications. All products for sale are subject to availability and acceptance of the order by FirstGreen. FirstGreen reserves the right to change the specifications of any product without notice. All changes will take effect from the date of publication on our websites.
FirstGreen endeavours to illustrate and describe the colours of products on its websites and quotations as accurately as possible, but cannot undertake to guarantee that the colours of the products supplied will exactly match those displayed on the customer's monitor.
Special offers, promotions or discounts will be valid until the date indicated in each case or while stocks last.
- Purchasing procedure
To place an Order, you must contact our customer service department. Validation of the order by the customer expressly implies knowledge and acceptance of these general terms and conditions of contract as part of the conclusion of the contract, which RandomBits. will make available to the customer by publishing them on this website so that they can be consulted.
Products purchased by users may be displayed on the FirstGreen website and social media for strictly advertising purposes.
3.1 Order
No order shall be deemed to have been accepted by FirstGreen unless and until unconditionally confirmed by FirstGreen in the order confirmation. FirstGreen reserves the right to reject any order without giving any reason. If your offer is not accepted and your account has already been charged, the amount of the charge will be refunded in full.
Our customer service will request your personal data, which will be added to our database in order to process the order on behalf of FirstGreen and to facilitate the completion of new purchases. In the same way, you will be able to access your personal data.
Please remember that your personal details must be provided accurately to avoid confusion or incidents in the delivery of the purchased item(s). In addition, if you so request, you will receive by mail and/or e-mail information and publications relating to FirstGreen.
The customer can personalize each product with an image, logo or text. In the case of personalization with an image or logo, the customer is obliged to provide reproducible material that is, in FirstGreen's opinion, of good quality. RandomBits tries to illustrate and describe the result of the customization as accurately as possible in its quotes and in the proof print, so that it will serve as proof for the customer's approval.
Each order that includes customization is reviewed by FirstGreen and/or its suppliers. FirstGreen reserves the right to adapt the customization designs if the printing process requires it. In this case, FirstGreen will send a final proof by email to the client for approval.
There may be slight differences in the printed products with respect to the proof shown on screen or sent by email, including, but not limited to, shades, logos and/or dimensions, without this being considered a defect by FirstGreen.
FirstGreen may deliver 5% over or under the quantity of printed products established by the customer in the order and invoice such quantity to the customer.
3.2 Prices and Currency
The price of each product will be the one stipulated at any given time in the proposal, except in the case of obvious error. The prices published by FirstGreen on its websites exclude taxes (VAT) and shipping costs, which will be added to the total amount due.
VAT is added based on the final price of the order, at the rate applicable in each country. The customer is responsible for any other taxes applicable in the territory to which the products are shipped.
FirstGreen presents and sells its products in EUROS. Payment must be made by bank transfer or credit or debit card. No other forms of payment will be accepted.
The Customer undertakes that all data provided to FirstGreen for the purposes of the order and its delivery are correct, that the chosen payment method is arranged by the Customer and that there are sufficient funds or credit available to cover the total cost of the products ordered. FirstGreen reserves the right to obtain validation of the Buyer's credit or debit card, or bank transfer before accepting and/or sending the Customer's Order.
3.3 Delivery
The customer accepts that the shipping conditions are FOB (Free on Board) starting point and the transfer of risks and expenses to the customer occurs at the time the order is delivered to the transport company.
In order to avoid delivery problems (incorrect addresses, inability to find someone at home, etc.), it is essential to provide your contact details and telephone numbers correctly. If the customer does not accept delivery of the products unfairly, or does not provide information or instructions, or in any other way does not offer the necessary cooperation to accept delivery of the products and/or the provision of services, FirstGreen is not obliged to refund the price and will be entitled to take all measures it deems appropriate for this purpose (for example, storage with third parties) at the customer's expense and risk.
FirstGreen will endeavour to process the order and manufacture the goods within the time specified for each item. Delivery times for goods quoted by FirstGreen are indicative only. Delivery times are not of the essence of the contract and FirstGreen shall not be liable for any loss or expense incurred by the Customer as a result of delay in delivery of the goods, for whatever reason. FirstGreen reserves the right to make deliveries of the goods in separate instalments. If the entire order is delivered in separate instalments, each delivery shall constitute a separate contract. The Buyer may not withdraw from the contract (in its entirety) if FirstGreen is unable to make one or more of the deliveries, or if the Customer has a claim in relation to one or more of the deliveries.
- Withdrawal, changes and returns
The products sold are completely personalized, according to the needs and instructions of the users, for which reason FirstGreen cannot accept changes or returns, nor the withdrawal of the purchase by the user.
Therefore, once the purchase procedure has been completed and the order has been accepted by us, you may not withdraw from the contract. This provision does not affect other rights granted to consumers by current legislation.
- Return of defective products
The customer must inspect the products at the time of delivery to identify any visible deficiencies and/or defects. In cases where you consider that the product does not comply with the contract, you must contact us immediately by email at hola@firstgreen.es indicating the order number as well as the damage suffered and a photograph of it and we will indicate the procedure to follow and the place where, if applicable, you can return the product depending on the situation of the delivery address.
We will carefully examine the returned product and will inform you by email, within a reasonable period of time, whether the return or replacement of the item is appropriate (if applicable). The return or replacement of the item will be carried out as soon as possible and, in any case, within 30 working days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.
The customer may not, under any circumstances, make a claim against FirstGreen if, upon delivery, the products have been, in whole or in part, consumed, treated or processed, or combined with other products, not including installation by or on behalf of FirstGreen.
The customer may also not make any complaints regarding those characteristics of the product that he or she has already been able to verify through the final test sent by email by FirstGreen before making the purchase.
- Force Majeure
In the event of force majeure on the part of FirstGreen, FirstGreen shall have the right to suspend the execution of the contract, or, at its discretion, to partially or completely dissolve the contract, without having the obligation to compensate the client.
Force majeure on the part of FirstGreen is in any case, but not limited to, any circumstance which results in FirstGreen not being able to reasonably be required to perform under the Agreement, such circumstances in any case including transport problems, any default, in whole or in part, of FirstGreen’s suppliers, any default, in whole or in part, of third parties engaged by FirstGreen to perform under the Agreement, restrictive government measures of any nature, including failure to obtain a necessary permit, failure or interruption in the supply or availability of any source of energy, failure or interruption in the operation of any public utility, failure, interruption or termination of the supply of raw materials, semi-finished products and/or end products, as well as any circumstance which FirstGreen could not logically have foreseen and over which FirstGreen has no influence.
- Responsibility and exemption from liability
Unless expressly provided otherwise in these terms, our liability in relation to any product purchased shall be strictly limited to the purchase price of that product.
- Intellectual property
The customer declares that he/she is the owner of all rights, including intellectual property rights, over the logos and/or images chosen by you to personalize your product. In the event that you are not the owner of all rights, you declare that you have express authorization from the owner to use them. FirstGreen will in no case be liable to third parties for claims of any kind related to copyright or intellectual property.
The Client shall indemnify FirstGreen against any claim by a third party arising from the infringement of an intellectual property right in respect of the manufacture, delivery or use of a product or service made or provided in accordance with the Client's specifications. Such indemnity shall also apply if FirstGreen is required to change an existing item or work on the Client's instructions.
FirstGreen shall not be liable, under any circumstances, for any infringement of such rights that may be committed by the client or any third party.
- Written communications
Applicable law requires that some of the information or communications we send you be in writing. The validation of the order by the customer expressly implies the knowledge and acceptance that most of said communications with us are electronic. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
- Partial nullity
If any of these conditions or any provision of a contract were declared null and void by a final decision by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
- Law and competent jurisdiction